Changes to booking systems. Accessibility. Telecare. Vaccine promotion. GP pressures. Feeling heard. 

No, I Thanks so much for your time. Can you tell me a little bit about your experiences of using GP services recently? Um, my experience of GP. Services recently, uh, has been that they've they've kind of changed the way they work. Um, I tend to have to book online rather than by phone, or, um, or by going in person

Obviously, that's not, uh, not what they'd like at the minute. Um, So what I've needed the GP. Has been fine

I've I've gone in to get blood tests. I've gone in to see the doctor. Um, and it's been fine

I've been able to do everything I I need to, um but when it's possible, they've had me do it. You know, do those things by telephone, con consultation or it in some other way. Um, the GP is mainly being concerned with me getting my vaccination, my booster and a flu vaccination as well

So that's been it's been easy. It's been fine to organise online when necessary. Um, and how? Um how were you made aware of the changes in the way that you booked your appointments and the GP tends to let me know about, um, the change and how they book appointments by sending me a text, um, or a message through a service like my GP

Um, and I'll get a message reminding me to update certain things, like blood pressure or weight. And, uh, I get messages saying that vaccinations are available. Well, flu jabs are available

Well, you know, the there's something I should get in touch with the doctor about Fab. And do you feel, um, like your quality of consultations have been similar or different since the booking and the appointment systems have changed. Mm

That it's hard to say whether the quality of the system has changed much because I've changed the doctor that I regu regularly see. And so, the doctor that I see no is brilliant. Whereas the ones that I tended to good to see, uh, in in the past just weren't as good

So I couldn't speak to him how well the system works simply because the doctor is a lot better. Yeah. Can you tell me a little bit about those differences in terms of what you, um, like and appreciate from the doctor that you see? Mm

Um, I really appreciate a doctor That seems to be listening, uh, to the the problems that I've got and the idiosyncrasies in in how I, you know, do things or feel, um, it it was really important to have them of a GP that felt like they were listening. Some of the doctors could be a little bit dismissive, and they're very busy, and I and and I didn't want to take up too much of their time, and they made me feel like I was taking up too much of their time. So having a GP that seemed to not be in a rush to get rid of me, listen to me and then gave me sometimes the same advice, but it was easier to follow and and feel like it

It was the right course of action for me because they'd listened to me. Yeah. Thanks for those reflections

Um and so you're saying now you see this GP that you're really happy with Do you feel, um, is it easy enough to get repeat appointments with that one, or are you often offered different ones and you have to navigate that, um, I haven't had any need to have a short term, you know, a short notice appointment for me. I tend to book in a few weeks in advance because I know what I'm gonna need to see the doctor about as far as I understand. If I was trying to book short notice, I would have trouble, uh, booking the GP

That has a very good reputation. OK, thank you. Um, that's been really interesting

Is there anything else that you'd like to add about your experience with any of the GP services? No, I don't think so. Super. Thank you

.

Comments
CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.