Natalia describes her frustrations at not getting information she needs in relation to caring for her son, and the pace at which the social workers change, never allowing her to build a relationship with a social woker, which leads to her having to tell their story over and over again. She is clear the social workers are lovely people, who always make her feel good, but that it would be easier for her if she didnt have to go through the same assessment every year, and tell their story again every year, and still not get the information they need in a timely manner.
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mhm. Natalia, tell me what your what do you understand about the term adult social care? Uh uh, Yeah. So So as as, um What I I how I see that, uh, social social services, social care. I see that the the problem
There are two types. First step. This is when they, um, monitor someone
If there are, uh, problems there, let's say in the family and the second type, this is when they help, uh, someone who who has, uh, some, uh, difficult difficulties, for example. Like, for me, it is hard to fill in the papers. Uh, because obviously, um uh, of my bad English
And then I can, uh, turn to, uh, social, uh, social work to help me. OK, And when you need help with filling in the papers, do you get that help? And what is your experience? I know, uh, Pagarusa Blisko, Uh, ST Migas. Paga ri
Uh, D attack. So do you know the problem with this, uh, with social workers, Uh, is that they changed quite a lot. And if, for example, I have a one social, uh uh, social worker, uh, this year and then, uh, and I don't ask for help
I don't need any help. And the next year and it happened there is another social worker, and you kind of have to start from the very beginning telling them things and, um, telling them, telling them things. That's why I try not to ask for help
Uh, I ask, uh, uh, like particular with the papers. I asked my family, my friends, to help, and, um Mm. And what if I don't know what happens? It's just what happens Every year a new worker comes
They talk to me, introduce themselves III. I introduce myself, tell them my story, and that's it. And this is the end of our, uh, communicate like I mean, And how does that feel? Uh, you see, uh, it would be easier for me much, much easier for me if it would be, uh, the same, uh, the same, uh, person who like worker
Uh And then I know them. They know me. And then, um uh and, uh and I don't have like, uh, like now I have every year I have to go through again through all these things
I I have to tell about, um where I'm from. What my problems are, uh, about my family, about my son. What problems are so the same? I'm all the time telling the same story
I'm telling. So for me, it would be easy if there would be someone who is, uh uh who has been working with me, uh, through, I don't know, for many years. And then they know me, I know them
And it would be easier for me to turn to them to ask them to help me when I need help. IPs com And, uh uh, you know that, uh, psychologically, it is easy to ask for help. Uh, from someone who you know already then from someone who you don't know who the good and what is
How how it works now. So it looks like, uh what they what they do social workers. They, uh every year they just fill in the same form, and that's it
How easy is it to find the information? You you need Ma invalid? Yeah. No, no. How work? The man
Uh, mia, No cat problem is R camp cao a TG when you so credit because it's a So I would say that it's It's not. It's not easy to find any information. I would even say that it's very hard to find information
Uh, for example, um, we've been here since 2012, and, uh, my son used to get, um, So now his disability allowance is, uh uh is 500 pounds. Uh, but in the past, he had less. And do you know it's not enough? It's not enough, uh, to buy proper food, uh, to to do not to do things of this money
And I kept asking social, uh, social workers. I may about for for advice or maybe for some information, whether I can get something else. So they said that it was, uh, the only what I could get, And I couldn't get anything else or more
Uh uh, money. So, um, and then I was working, um, working what I was doing, I was coming to people's houses, and I was clean. No, cleaning them, like as a cleaner
And there was one woman, uh, who I was working for. She had, uh, she was in the same situation. And when we start talking, she told me, uh oh, no, You can get, uh, like, universal credit
You can go for it. So she told me so. She gave me that information, which I could have been given a long time ago
But social workers just didn't Didn't provide me with this information. And And do you know, when I found that information when provided by the woman, I felt like, Oh, I've I've got somewhere. It was like victory for me
Now I know what to do. Now. I found something else
What would you expect to find and where, When you are seeking information, advice and guidance 2002. Yes, it was, uh, uh on Prem in a I was you see what, uh, what I think about all this? This is if if if, If, for example, if we have If someone has a, um, like, social care helps them Or we have, like, social worker, uh, who is, uh, working with us in us. This is, I think, because they know, um, about, uh, they know more
They know they have more information. They should, uh, volunteer tell us that information. It's not me asking them all the time because I don't know what they can offer
I don't know how I would say like that. List of what? What help they can offer. They should be telling us we can do this and that and that you can get that and that and that
So they should give us full information for us to be aware what we are entitled to, where we can get help. What help we can get. Not for us and and how it happens
We should all the time ask. I don't know what they are. You know? What is how you say their authorities? I don't know what they can help with
I don't know what to ask them about. Have been any positive experiences of seeking information, advice and guidance? No, I know because I just thought because even the no, no, um, I cannot think now about, uh, something like some something in particular. Do you know, from my experience, I just want to say that there was nothing that that there has been nothing Negative
Uh, with my communication with social services, I can say that everything was positive. Uh, they were positive when they were coming and positive when they were leaving. Uh, no
I have to figure as, uh uh, I cannot say that I. I was mistreated in the past. And what I can say that it's a shame that it's all the time
Like new workers, But each one of them, they always were positive. They always were nice. And when they are leaving, I had nice feelings about that
I never had negative. Do you know negative experience with social workers? It's always been positive. What steps Or what things could the local authority do to make things easier for you? No, you didn't
So, um, yes. Uh uh uh. It's it's it's, you know, it's kind
It's kind of not an easy question. Not easy. But, uh, I can say that what would be probably, uh, what would be better for me if there were, uh, how to say, um, social worker
If they wouldn't change this often, it would be a social worker for longer time. And if they could explain me, if they could come to me and say we can do this, this and that, you can get this and this help, and then obviously I would I would think I would decide whether I need it. It's made that I don't need it and then, obviously, like I said already, it would be better if there would be one social if they wouldn't change
Uh uh uh, because how it happens every year, a new social worker, they come, they fill in the same forms. I tell them the same story, and then they go, And I don't think that, uh, they have a year for them is enough, uh, to how to say, uh, to know my, uh my my, um, circumstances, but, uh, to help me, but, uh.