Because Mary does agency work her payments aren't always regular. She contacted her local council to let them know that her Council Tax payment will be late. In the clip she tells us about her experience. 

I'd like council tax to change the way they approach cast residents when you miss a payment. come across very aggressive, very intimidating, and that's not allowed. Even bailiffs don't do that. It's, they don't give you a payment plan

They threaten. Constantly on the phone, I don't think it's right for people when we are struggling as much as we, yeah, yeah.

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